How can we help you?

Creating an account is simple:

• Install the current LifePulse test build provided by the project team
• Tap "Sign Up" on the welcome screen
• Fill in your details: full name, email, phone number, blood group, and password
• Complete your profile and allow location access when prompted

Once registered, you can immediately start requesting blood or offering to donate!

During registration, you'll need to provide:

• Full Name: The name shown on your LifePulse profile
• Email Address: For sign-in, account recovery, and notifications
• Phone Number: So a recipient can contact you after you accept their request
• Blood Group: Your blood type (A+, A-, B+, B-, O+, O-, AB+, AB-)
• Password: A secure password (minimum 8 characters)
• Address: Your residential area (optional but recommended)

Yes! LifePulse is completely free to use. There are no hidden charges, subscription fees, or costs for requesting or donating blood. Our mission is to save lives by connecting donors with recipients, and we believe this service should be accessible to everyone.

To request blood through LifePulse:

• Open the app and tap on the home screen
• Select whether the blood is for "Myself" or "Someone Else"
• Choose the required blood group (if requesting for someone else)
• Select the urgency level:
  • Standard: Need within 24 hours
  • Urgent: Need within 6 hours
  • Critical: Need within 1 hour
• Tap "Send Alert to Nearby Donors"

Your request is sent to eligible donors within 5 km for standard, 10 km for urgent, or 20 km for critical requests.

LifePulse uses urgency-aware location matching: 5 km for standard, 10 km for urgent, and 20 km for critical requests. The wider emergency radii improve reach while keeping standard requests local.

Yes, you can cancel your request at any time before it's fulfilled. Go to "Request History" and tap the "Cancel" button next to your active request. If a donor has already accepted your request, they will be notified of the cancellation.

After sending a request:

• Nearby eligible donors receive a notification
• Your request appears as "Pending" in your Request History
• When a donor accepts, you'll receive a notification with their details
• You can contact the donor using the phone number shown in the accepted request
• After donation is complete, mark it as "Fulfilled"

LifePulse checks your eligibility automatically based on:

• 90-Day Cooldown: You must wait 90 days after your last donation
• Antibiotic Restriction: 15 days must pass since completing antibiotic medication
• Availability Status: You must have donation availability enabled in your profile

The app will show you as "Eligible to donate" or display how many days remain until you're eligible again.

The 90-day (approximately 3 months) waiting period is a medical requirement to ensure your body has fully recovered and replenished red blood cells after donating. This cooldown period is essential for your health and safety. LifePulse automatically tracks this for you and will notify you when you're eligible to donate again.

Your last donation date is updated automatically when a LifePulse donation is completed. Manual editing is disabled so eligibility and reward records remain consistent. Contact support if an external donation needs to be recorded.

When you receive a donation request notification:

• Open the LifePulse app
• Go to "Pending Requests"
• Review the request details (blood group, urgency, recipient name, distance)
• Tap "Accept" if you can help
• Confirm your commitment in the popup
• Keep the commitment active so the recipient can contact you to coordinate

We understand that circumstances can change. Open Donation History, find the active commitment, and tap "Withdraw." The recipient will be notified, and an unexpired request will return to nearby eligible donors automatically.

Yes! In the Pending Requests screen, you can tap "Dismiss" on any request you're not able to help with. The request will be hidden for 1 hour, after which it will reappear if still active. This allows you to focus on requests you can actually fulfill.

Location access is essential for LifePulse to:

• Match you with nearby blood requests using urgency-aware radii
• Store the request location needed for nearby matching
• Calculate an approximate distance for eligible donors
• Enable quick response in emergency situations

Your exact coordinates are used by the backend for matching and are not shown to donors. Eligible donors receive only a rounded distance to a nearby request.

To ensure you receive urgent blood requests:

• iOS: Settings → LifePulse → Notifications → Enable "Allow Notifications"
• Android: Settings → Apps → LifePulse → Notifications → Enable all

We recommend enabling notifications for urgent and critical requests to help save lives!

Yes! Go to your Profile and toggle "Available as Donor" to OFF. This will pause all donation request notifications while keeping your account active. Don't forget to turn it back on when you're available again!

LifePulse limits access to personal information and uses authenticated API requests:

• Production traffic is protected in transit with HTTPS
• JWT authentication protects private API operations
• Location and contact details are used for blood-request matching and coordination
• Never share passwords or authentication codes
• Delete your account in the app from Profile, or contact support if you no longer have access

Your phone number is only visible to:

• Recipients whose donation requests you've accepted
• Authorized administrators supporting the service

Recipient phone numbers are not shown to donors, and no phone number is displayed publicly.

If you encounter any suspicious or inappropriate behavior, please:

• Do not proceed with the donation/request
• Contact LifePulse support immediately with the request ID when available
• Stop direct communication if you feel unsafe

We take all reports seriously and will investigate promptly. Your safety is our priority.

If location isn't working:

• Ensure Location Services are enabled for LifePulse in your device settings
• Grant "While Using App" location permission
• Check that your device's GPS is turned on
• Try restarting the app
• Ensure you have a stable internet connection

If the issue persists, contact our support team.

To fix notification issues:

• Check that notifications are enabled in your device settings
• Ensure "Available as Donor" is ON in your profile
• Verify you meet eligibility requirements (90-day cooldown)
• Check your blood group matches the requests being sent
• Try logging out and logging back in

To reset your password:

• Tap "Forgot Password?" on the login screen
• Enter your registered email address
• Check your email for a 6-digit verification code
• Enter the code in the app (valid for 5 minutes)
• Create a new password

Donation points are a way to track and celebrate your contribution to saving lives. You earn 100 points for each completed donation. These points are visible in your profile and can help motivate you to continue your life-saving work!

To view your donation history:

• Tap the "Donation History" tab at the bottom of the app
• You'll see all your past donations with details
• View donation status (Completed, Planned, etc.)
• Check points earned for each donation

After you've successfully donated blood:

• Go to "Request History" (for recipients) or "Donation History" (for donors)
• Find the active donation
• Tap the "Complete" button
• Confirm the completion

The donor will receive 100 points and their 90-day cooldown period will begin automatically.